Three Simple Steps

The following is designed to guide you through the initial stages of a death from the time the death occurs until we meet with you. Of all the suggestions we make the most important thing to remember is that help is only a phone call away and we have people available 24 hours a day 7 days a week to respond to your needs and guide you through the funeral process.

Step One: Contact the next of kin and family members.

Being with those closest to you following a death provides a valuable support network. It is also helpful to start working out when all those to be involved in making the funeral arrangement can be together, especially when different family members are out of town, or immediately unavailable.

Step Two: Contact the family doctor or attending physician to advise of the death.

The doctor is responsible for issuing documentation required before a cremation or burial can take place. In the course of arranging the funeral we will obtain these documents from the doctor for you. In some situations they are unable to issue these forms and the Coroner will need to be involved. If the death has occurred in a hospital or nursing home the duty nurse or other staff member will often do this task for you.

Step Three: Phone Dil's.

It's amazing how much difference one call can make.

Firstly, we'll answer any questions you have. Then we'll do things like organising the transfer from the place where the death has occurred, and arrange a time and place to meet with you and those to be involved in making the funeral arrangements.