What do I do when a loved one dies?
Just phone us and we will guide you with the next steps which will likely include arranging the transfer from the place of death and making a time to meet with you to arrange the funeral. Of course we will take time to answer any questions you have and work through anything specific to your circumstances.
What do I do if a death occurs late at night?
Our phone is answered 24/7 and we always have members of our team available to assist you at short notice. If the death happens at night you are welcome to phone and we will work through the next steps with you. Depending on where the death has occurred we might need to swing into immediate action for you or it might be perfectly ok to wait until morning.
What happens if my loved one dies away from home?
If the death has occured in another city or overseas we can arrange to bring your loved one home. At the time we will talk you through the process, but in most instances we will engage another funeral home to organise things at their end and liaise with them to make the necessary arrangements.
What information do I need to supply when a loved one dies?
We will ask you a variety of questions in the course of arranging the funeral. Most of these questions are simple and easy to answer. For example, where will the service take place, who will officiate, will it be burial or cremation. If you have a copy of the Birth and Marriage Certificate of the deceased easily available then these can be handy in gathering the information required to register the death. It can also be helpful to know who your Solicitor is and who the Executor(s) of the Will are.
Why do I need to get a doctor involved? Do I organise that?
The doctor is responsible for issuing the documentation that is required before a cremation or burial can take place. The doctor also gives the official cause of death. If the doctor is unable to sign the paperwork then the death is referred to the Coroner who will order a post mortem to take place and after following the Coronial Process issue the cause of death. We usually take care of liasing with the doctor and arrange the documentation for you.
Can I view the body?
Yes of course, once our preparations including embalming, dressing and casketing have happened you are most welcome to come and view the body. Viewing can take place in one of our funeral homes or the casket can be taken to your home, marae or church for viewing.
Is embalming necessary?
No, but in our opinion it is highly recommended. Embalming is a medical process that sanitizes and preserves the deceased delaying the unpleasant effects of decomposition. Embalming enhances the viewing experience and allows us to present the deceased in the best way possible. It also allows viewing to take place in the days leading up to the funeral without having to worry about refrigeration or some other method of keeping the body cool and in good condition.
What is repatriation?
Repatriation is simply the process of relocating someone that has died in another town, city or country back home or sending someone back to their home location for the funeral. Over the years we have sent many people across New Zealand and across the world.