About Dils

our people

As our company philosophy is ‘Nothing is too much trouble’ you can imagine what sort of people work for us. They’re great listeners for a start; getting to the heart of what you want is the key to a beautiful funeral. They’ll make suggestions, give advice but always try and see things from your viewpoint. They’re creative thinkers who get huge satisfaction from delivering exactly what a family has in mind for a funeral. Most importantly, they’re genuine people who want to help others who are going through a difficult time.

Meet the team
Everyone on our team is experienced in working with bereaved families and someone will always be available, 24 hours a day, seven days a week.

Stephen Dil
Managing Director

With a focus on the strategic direction of the firm, Stephen is always looking for ways to better serve families.

Stephen holds the National Diploma in Funeral Services. He has a BBS (Management) from Massey University and an MBA from the Smeal College of Business, Penn State.

Stephen is a leader in Funeral Service. He is a Past President of the Funeral Director’s Association of New Zealand (FDANZ) from 2016-18, and a former trustee of the Funeral Service Training Trust (FSTT). He is currently a Trustee of the FDANZ Funeral Trust.

Wade Downey
General Manager

Wade brings more than 30 years’ experience in the funeral profession to his role of General Manager. The strength of his background enables him to oversee the daily running of the company with outstanding knowledge and skill. In an environment that can be unpredictable at times, you can always count on him for consistency and clear thinking.

He is highly qualified with a Diploma in Funeral Services and is a former President of the New Zealand Embalmers Association (NZEA).

Chelsea Brown
Funerals Coordinator and Funeral Director

Chelsea brings energy and passion to her role as a funeral director. Always eager to please others she places the families she serves at the centre of everything she does. Naturally inquisitive, Chelsea brings fresh thinking to problem solving and this shows through in many facets of her work. Chelsea holds the National Diploma in Funeral Directing.

David Edlington
Funeral Director and Crematorium Supervisor

The services that David provides are marked by consistency and thoroughness in every aspect. He closely follows our philosophy that ‘nothing is too much trouble’ to ensure every detail requested by a family is followed through, and that the quality of service expected from our company is always met.

David holds the National Diploma in Funeral Directing.

Carl Dooley
Funeral Director and Training Coordinator

Carl is an advocate and believer in the Dil’s philosophy of being flexible in order to deliver exactly the funeral a family wants; whether it’s traditional or secular, or whether you wish to celebrate the life history and achievements of your loved one in public or private.

Carl feels it is a privilege to be of service to those who may need our assistance at such a significant and sometimes difficult time.

He holds the National Diploma in Funeral Directing.

Karen Bills
Funeral Director

Karen believes we all have a story, and finds it a privilege to work with families and be guided by them during their time of need. She loves meeting the challenge of putting together a memorable funeral and finds it very rewarding serving the community. Karen originally started in funeral service in 2010 and holds both the National Diplomas in Funeral Directing and Embalming.

Angéle Russell
Funeral Director

Many years in the superyacht industry as a Personal Assistant has honed Angèle’s abilities to manage time, organise and be attuned to the finest details. When combined with her natural empathetic manner and desire to help others she is a terrific funeral director who can be counted on to deliver the best experience to every family she serves.

Kirsten Lloyd
Funeral Director

Kirsten has built her career on caring for others. She joined the team after decades hairdressing and as a make-up artist in her own businesses. Kindness, unflappability and attention to detail characterise her professionalism and dedication to caring for others. Kirsten and her two children are descendants of Ngāi Tahu and Parihaka pā.

Tim Brown
Embalmer/Funeral Assistant

Tim takes great care in what he does for families and believes there is great value in allowing people to spend all the time they need with their loved one. The fact that his expertise plays a large part in that gives him immense pride.

Tim holds a National Diploma in Embalming and has a strong desire to continue learning and to further his abilities so as to provide the best he can for the families that need it.

Andrew Carey
Embalmer/Funeral Assistant

After several years in banking operations and administration roles a move to funeral service has provided Andrew with a completely fresh perspective. Passionate about providing the best possible service, Andrew feels privileged to be involved at such an important time for families.

Daniel de Oliveria
Embalmer/Funeral Assistant

Originally from Brazil, Daniel has lived in NZ for a number of years. With a background in quality control and manufacturing, he brings a valuable eye for detail to his work. Daniel is reliable and insightful, and finds it rewarding to bring people a positive experience in difficult times.

Peter Marshall
Funeral Assistant

After experiencing first-hand the difference a funeral director can make for a family, Peter has found his way into Funeral Service following a 45 year career in Education. A School Principal for 29 of those years, working with families has always been a focus of his work. Peter understands and has a warmth for people and brings this wealth of experience to his role as a Funeral Assistant.

Kathy Fransham
Administration Manager

Kathy has an acute eye for detail and accomplishes her role with outstanding competency. She can be relied upon for thoroughness at all times and is invaluable when funeral arrangements are particularly complicated.

Kathy holds the National Diploma in Funeral Directing and has served on the Auckland District FDANZ Local Committee as Secretary/Treasurer and as Chair.

Mercia Potgieter

Mercia has more than just a mind for the numbers she also has a kind heart and is considerate of others, making her ideally suited for her role. The financial side of the funeral can be difficult to deal with, but be assured Mercia is here to help.

She holds a Bcom (Hons) in Finance.

Shannel Nikoia

As the first point of contact at Dil’s, Shannel places great importance on helping families. Her empathetic and caring nature is crucial to making families feel supported and secure during their journey with us. Shannel also plays a vital role in assisting our accounts team.

Sarah Holyoake

Calm and thoughtful, Sarah is a great listener and puts people at ease through her gentle demeanour. You can have great confidence in her ability to get things done and ensure all of the important details are well covered.

Heidi Tuke

Heidi brings warmth and compassion to her role that combines front of house, administration and memorials. Heidi believes it’s a great privilege to help families and assisting the memorials team allows her to help people in a meaningful way.

May Langley
Memorials Co-Ordinator

May is a people person who enjoys helping families to create a lasting memorial. Turning special memories into a cherished memorial is a very personal experience and requires care and attention. With her eye for detail, you are always in good hands working with May.

After years in the Commercial Architectural and Interiors industry May holds Diplomas in Architectural Drafting and Illumination Design.

Hayley Atkins
Graphic Designer

Hayley is an award winning artist. Innovative and edgy, she is always willing to push the boundaries of her creativity. A natural giver, Hayley puts herself into every piece of work she creates and this ensures you will receive nothing but her best.

She holds a degree in Graphic Design. She is also a winner of the FDANZ President’s Multi Media Award.

Heather Garrity
Graphic Designer

Heather is a meticulous worker and always seems to be in control despite the tight timeframes funerals place on her creativity. With an eye for detail and design, her work is always personal, beautiful and high quality.

She holds a degree in Graphic Design and also studied Fine Arts at the 5th Dimension College of Visual Arts in South Africa.

Stacey Lupton

Stacey has a real passion for spatial design and sustainability, both of which she gets to practice here at Dil’s. She prides herself in maintaining a beautiful setting for families and friends to celebrate and say farewell to their loved ones. She holds a Bachelor’s in Landscape Architecture and has won awards in the New Zealand Flower and Garden Show.

Kirk Storie

Kirk’s background is in agriculture and he has strengths in property management. He enjoys working behind the scenes, helping out where needed and making sure our vehicles and properties are presented to a high standard. He loves the work he does and always has a smile on his face.